Shipping

Shipping Policy

Albastein provides COMPLIMENTARY SHIPPING on all orders that exceed $2500.00 that ship in the continental United States by ground shipping. Extra shipping costs may apply to remote locations. If a delivery address is not accessible via Freight Truck, an alternative address must be provided or extra fees may apply. All Common Carrier shipments will ship by UPS Ground or FedEx. If you require express shipping, you may select this option when you checkout. All LTL shipments will be sent out according to what is ideal depending on the item(s) purchased and the customer’s delivery address. Rushed shipping is not available for LTL shipments.

Return & Exchange Policy

Customers of Albastein can take advantage of our 60 Day Return Policy on all unused and new purchases. If you would like to return your unused and new purchase, please follow the steps below:

 

First, please contact us if you’d like to return your item. It is the customer’s duty to pay for shipping costs when returning an item. After your purchase is sent back to Albastein and examined by our staff, the customer will be reimbursed the original amount less the initial complimentary shipping offer that was given, if applicable. All returned purchases must be sent back to us in the original packaging.

 

UNDER NO CIRCUMSTANCES WILL USED ITEMS BE ELIGIBLE FOR A REFUND AND THEY WILL BE SENT BACK AT THE CUSTOMER’S EXPENSE

 

Canceling an Order

 

  • All requests for cancellations must be officially made in writing

  • We require 24-hour notice before shipping for all freight shipment orders due to freight shipping arrangements

 

Canceled Items After Package Has Been Shipped From the Warehouse

 

  • If the item is a freight shipment and has not shipped after the 24-hour cancellation period, the customer will be liable for any costs related to appointment cancellations from the
    freight shipping company

  • This item will be handled the same way as a refund (please see notes above)

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